Free Ebook A Guide to Customer Service Skills for the Service Desk Professional 3rd Edition
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A Guide to Customer Service Skills for the Service Desk Professional 3rd Edition
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A Guide to Customer Service Skills for the Service Desk ProfessionalKnapp, Donna
- Sales Rank: #7198616 in Books
- Published on: 2010
- Binding: Paperback
Most helpful customer reviews
2 of 2 people found the following review helpful.
Just the Basics Nothing Special
By Riley
This was a required book for my class and ended up being about $35 cheaper then through the college. The book goes over the basics and for the most part, if you have good common sense you wont really need to read the chapter to answer the questions. Over all its a book that has questions in it, and in my opinion a waste of money for me...
1 of 1 people found the following review helpful.
i was forced to read this
By Robinsonswife
I didn't enjoy this book at all. I haven't met a book I didn't like in all of my life, but this one just took all of my life force and pulled it out of me. The experience was painful.
If you are a professor don't subject your students to torture. Choose something else.
Sorry Mrs.Knapp, I hope you never find out that I despise your book. It's not personal.
0 of 0 people found the following review helpful.
Book is fine. I needed it for a college class
By Jeff M.
Book is fine. I needed it for a college class. It's kinda basic knowledge and concepts, but I didn't have any input as to what book was chosen for the class. It's not one I'll add to my library, but it fits the need for a CS class.
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